How to fix Alexa App is Offline Error?



Alexa is one of the best voice assistant devices available on the market, but it encounters a handful of errors too. Errors like faulty Wi-Fi network, outdated Alexa app/router/modem can restrict you from connecting to the web. If you are facing the issues as well, then here are the instructions to sort out this issue. 

Upgrade Alexa Application

If your Alexa application version is outdated, check the available updates. You have to reach the Google Play Store or iTunes App Store to look for updates and fix the issue.
alexa app

Install the Alexa Application Again

Try completely removing the Alexa app from the device. After that restart your device and then visit your respective Play Store. There locate the Alexa mobile application and install it on your device.

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Check the Wi-Fi Connection
  • Make sure that the router and modem are turned on.
  • Then check the internet connectivity is working properly via the light indication.
  • You should refer to the router and modem manuals for additional details of the model.
  • Ensure that the smartphone is linked with the Wi-Fi.
  • Also, you can check the internet through sending or downloading an email via the email application.
  • Thereafter, check the all green colour lights are turns on of your router and modem. Otherwise, you can pursue the steps in the router and modem manual to fix it.
  • Firstly, reboot the router and modem manually.
  • After that, attempt to connect the Alexa once again to the Wi-Fi network.

Upgrade the Wi-Fi Network Detail 
  • Go to the Alexa application from here https://www.alexa.com/ and select the menu button on your device.
  • After that, click on the Settings option.
  • Then hit the Device Settings button and click on the Echo device you would like to modify the Wi-Fi detail for.
  • Navigate to the Wi-Fi Network option and then click on the Change option.
  • You should pursue the steps that display on-screen.
  • Thereafter, modify any detail to replicate the fresh Wi-Fi connection as required.
  • Now, you can see the name of the device in the application.

Sign-in the Echo Device Again
  • Go to the Amazon official site on your desired browser.
  • Then login to the account.
  • You should click on the ‘Your Account.’
  • Reach the ‘Your Content and Devices.’
  • After that, navigate to the option of ‘Manage Your Content and Devices’ and then choose Devices.
  • Locate the Echo device and click on the vertical ellipsis menu icon.
  • You have to click on the Deregister option.
  • Thereafter, verify you would like to deregister the device.
  • It frees the Echo device over the account of Amazon, and you should register it again as a fresh device.
  • Then disconnect and later connect the Echo.
  • You should launch the Alexa application on the mobile.
  • Go to the Devices button.
  • Hit the Add button.
  • You have to choose the ‘Add Device and pursue the steps.

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Restore the Amazon Echo
  • Firstly, locate the Reset feature for the device.
  • After that, you should refer to the manual of the Echo to locate it.
  • Then long-press the Reset button till you view the light on the device become orange color and then blue.
  • You should leave the Reset key.
  • Now, you have to wait to disable the light ring and later enable it again.
  • Once the lights become orange, the device will take you to the Setup Mode.
  • Now, attach the Echo device to the Wi-Fi signal and sign-up to the account of Amazon using the Alexa application.
John Smith has diverse hobbies a variety of composing to video entertainments. She displays usually had a strong ardor for comment. She loves to write about games, tech functions, protection, and white papers. Her huge and varied information aided by using her ideal composition works, have addressed her as a supreme creator at  mcafee.com/activate

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Comments

  1. Echo ALexa Setup Support ServiceSeptember 16, 2020 at 5:38 AM

    I appreciated your professional way of writing this post thanks; you have made such a nice blog. I found in your website perfect for my needs it contains wonderful and helpful posts.
    Troubleshooting Alexa Offline

    ReplyDelete

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